Privacy Policy

• Parent / guardian details: name, phone number, email address and login credentials.
• Child details: name, date of birth, gender, and case or patient number.
• Health information: medical and dental history, consultation notes, prescriptions, odontogram, photos and X-rays, consent forms and treatment plans.
• Appointment, billing and payment records.
• Messages you send through enquiry forms, chat or the chatbot.
• Technical data such as device type, browser and push-notification tokens, used to run the app.

• To book appointments and provide dental care and follow-ups.
• To send reminders, notifications and updates about appointments or treatment.
• To prepare invoices, receipts, estimates and clinical reports.
• To respond to enquiries and improve our services and app.
• To meet legal and regulatory obligations.

We collect a child’s information only through a parent or guardian, or with their consent, and use it solely for providing and managing care.

We do not sell your personal information. We share it only:

• With doctors and clinic staff involved in your child’s care.
• With referring or referred doctors, when you ask us to or it is needed for treatment.
• With service providers that host, secure or operate our systems, such as cloud hosting and messaging or notification services, under confidentiality obligations.
• When required by law or to protect rights and safety.

We use reasonable technical and organisational safeguards, including access controls and encrypted connections, to protect your data. Medical records are retained for as long as needed for care and as required by applicable law. No method of transmission or storage is completely secure.

• Access and request a copy of your or your child’s information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion where permitted, subject to medical record-keeping requirements.
• Withdraw consent for reminders and notifications at any time.

Our website and app may use cookies or local storage to keep you signed in and remember preferences. You can control cookies through your browser settings.

Our website links to services such as Instagram and Facebook. We are not responsible for the privacy practices of those sites.

We may update this policy from time to time. The latest version will always be posted on this page.

Heeya Pediatric Dental Hospital, Ahmedabad, Gujarat, India
Phone: +91 94085 82858
Email: drdaivikmodh@gmail.com